{"id":70453,"date":"2020-04-02T15:06:07","date_gmt":"2020-04-02T22:06:07","guid":{"rendered":"https:\/\/kinsta.com\/?page_id=70453"},"modified":"2026-01-02T18:18:20","modified_gmt":"2026-01-02T18:18:20","slug":"kinsta-support","status":"publish","type":"page","link":"https:\/\/kinsta.com\/kinsta-support\/","title":{"rendered":"Kinsta Support"},"content":{"rendered":"\n
\n
\n
\n

Kinsta Support<\/span><\/h1>\n

Our world-class support is available 24\/7\/365 in English, Portuguese, Spanish, Italian, French, German, Japanese, Danish, Dutch, and Swedish.<\/p>\n\n\n\n

\nGo to resources<\/span><\/a>\n\n\n\nGet help now<\/span><\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
<\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/header>\n\n\n\n
\n
\n
\n\n\n\n\n

24\/7 live support<\/h3>\n\n\n\n

Get help when you need it, whether it\u2019s 2am or 2pm. Connect with a support engineer in real-time.<\/p>\n\n\n\n

\nGet help<\/span><\/a>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n

Documentation<\/h3>\n\n\n\n

Get valuable guides and tips to help you get the most out of your Kinsta account.<\/p>\n\n\n\n

\nBrowse<\/span><\/a>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n

Kinsta Blog<\/h3>\n\n\n\n

Get actionable tips and useful resources with in-depth web development tutorials and articles.<\/a><\/p>\n\n\n\n

\nRead<\/span><\/a>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n

Free updates<\/h3>\n\n\n\n

New features are regularly being shipped, based on customer requests. Discover the latest updates.<\/a><\/p>\n\n\n\n

\nExplore<\/span><\/a>\n<\/div>\n<\/div>\n\n\n\n
\n\n\n\n\n

Free migration<\/h3>\n\n\n\n

We offer unlimited free migrations from all web hosts.<\/a><\/p>\n\n\n\n

\nMigrate<\/span><\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n

World-Class Support<\/h2>\n\n\n\n

At Kinsta support, knowledge is not an afterthought, it’s our number one priority. Our support team is made up of experts, developers, and engineers who can assist you regardless of your technical background, providing expert support you won’t find anywhere else.<\/p>\n<\/div>\n\n\n\n

\n
\n
Available 24\/7<\/summary>\n

Our support engineers cover every time zone, working around the clock to assist our thousands of customers in over 125 countries. We deliver expert help at the scale you expect from a leading host.<\/p>\n<\/details>\n\n\n\n

Single-tier support<\/summary>\n

Whether you\u2019re a blogger or Fortune 500 company, we treat every website as mission-critical. No matter what plan you\u2019re on, you\u2019ll get access to the same level of fast, friendly and expert support<\/p>\n<\/details>\n\n\n\n

Get help fast<\/summary>\n

We offer support via an online messaging platform, which is always one click away in the MyKinsta dashboard. Our engineers provide immediate help, working with you to diagnose issues and provide specific recommendations.<\/p>\n<\/details>\n\n\n\n

Extending your team<\/summary>\n

Forget scripted replies or chatbots\u2014only real engineers staff our support team. We don\u2019t just troubleshoot when something goes wrong\u2014we help with migrations, and advice around optimizing your sites.<\/p>\n<\/details>\n\n\n\n

Proactive site monitoring<\/summary>\n

We check the status of all sites we host every 3 minutes. If your site goes down, the system notifies our engineers and they start immediately investigating the issue.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n

Kinsta support by the numbers<\/h3>\n\n\n\n
\n
\n\n\n\n\n

<2min<\/h3>\n\n\n\n

Initial response time YTD in 2024. When you need help, we respond\u2014fast.<\/p>\n<\/div>\n\n\n\n

\n\n\n\n\n

43min<\/h3>\n\n\n\n

Average time to solve and close a support inquiry.<\/p>\n<\/div>\n\n\n\n

\n\n\n\n\n

98%<\/h3>\n\n\n\n

Percentage of all support inquiries that are closed with the customer happy and satisfied. Your happiness is our number one priority.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\n \n \n
\n

As a small entrepreneur depending on online sales, managing a website can be daunting. Knowing that for any question I can reach out to Kinsta\u2019s support team (always there, always helpful and that I can fully trust) makes running my business so much easier. This must be the best support service I ever experienced with online services\u2019 providers. <\/p>\n <\/blockquote>\n\n \n

\n
\n
\n \n <\/div>\n
\n Serena<\/span>\n Small business owner at LYONA Cakes<\/span>\n <\/div>\n<\/div>\n <\/figcaption>\n<\/figure>\n<\/div>\n\n\n\n
\n
\n
\n
<\/figure>\n<\/div>\n\n\n\n
\n

Kinsta support is just a chat away<\/h2>\n\n\n\n

We provide 24\/7 expert support exclusively via a fast and easy to use online messaging system that\u2019s integrated into the MyKinsta dashboard. To connect with our support team, log in to your MyKinsta account, and use the chat icon in the lower right-hand corner to start a conversation. You\u2019ll always reach a knowledgeable engineer on the other end.<\/p>\n\n\n\n

\nContact support<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n
\n
\n
<\/figure>\n<\/div>\n\n\n\n
\n

Hassle-free migrations<\/h2>\n\n\n\n

All of our plans include unlimited free migrations. We use scripts and SSH to ensure zero data is lost and there is minimal disruption to your site. Migrations are performed during weekdays.<\/p>\n\n\n\n

\nMigrate today<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
\n\n
\n\n\n\n\n

Our support engineers are just a click away.<\/h3>\n\n\n

You\u2019ll chat with a support engineer in real-time. All Kinsta users with an active plan, regardless of user role, have access to our 24\/7 support team.<\/p>\n\n<\/div>\n\n\n

\n\n\n\n\n

You\u2019ll never have to repeat yourself.<\/h3>\n\n\n

All support tickets and conversations are easily accessible by our support team. This ensures anyone on our team can easily pick up where another left off.<\/p>\n\n<\/div>\n\n\n

\n\n\n\n\n